Frequently Asked Questions
Getting Started
Learning to dance is exciting and accessible to everyone
No experience or partner needed.
💡 Quick note: Our booking system is powered by a separate third-party software (not run by DanceWell Ballroom). For help with menus, profiles, notifications, text issues, cookies, or other technical questions, please see the Software Tech Tips and Troubleshooting section below.
Most Frequently Asked Questions
Top FAQs
What Does It Cost?
Group classes run in 4-week series. You can prepay for the full series at a discount or pay as you go. Cash is always welcome onsite. Note that the best deals end the last day of the prior month and you can book most classes either paid or unpaid. For current rates, earlybird deals, and unlimited membership options, please visit our Pricing & Specials page.
Do I Need a Partner?
No! You can come alone for either private lessons or group classes. We rotate partners frequently in group classes so everyone gets plenty of practice. Rotation is suggested but not required.
Should I Take Group Classes or Private Lessons?
Both work great together.
Group classes are fun, social, and excellent for learning patterns and rhythm. No partner needed — we rotate frequently.
Private lessons provide one-on-one attention to improve technique and help you reach your goals faster. Many students enjoy a combination of both.
What Class Level Should I Start With?
We offer four levels: Level -1 Newcomer / Beginner, Level -2 Pre-Intermediate, Level -3 Intermediate, and Level -4 Advanced.
Most new students begin at Level -1. Repeating beginner classes is highly encouraged — you’ll learn fresh steps each time and build a strong foundation.
How do I book a class, party, or private lesson?
We make it easy to get dancing! Here are your options:
- Group Classes & Series Use CLASS SEARCH — best for full series, packages, and getting the best prepaid rates.
- Drop-ins & Parties Use DROP IN SCHEDULE — perfect for quick single classes and social dance parties.
- Private Lessons Private lessons are one of the fastest ways to improve. You can request one using the Appointment Request tab inside CLASS SEARCH Or the Request Private Lesson option in the menu dropdown. Or by Emailing Linda at linda@dancewellballroom.com or calling 503-241-0460. Once requested, Linda or the team will confirm availability within 2–3 days. Tip: Not sure which option is best for you? Just let us know — we’re happy to help you choose!
What Should I Wear to Class?
Wear comfortable clothes that allow easy movement. Choose shoes with thin, smooth soles (leather soles or dance sneakers work best). Avoid thick rubber soles.
DANCING FAQ’s
Frequently Asked Questions About Ballroom and Social Dance Classes.
Here are some insights and answers to some common questions asked about the dancing process and about the DanceWell Teaching program.
Learning ballroom dance is exciting, sometimes a little awkward at first, and very rewarding.
It’s a whole new world where the highest math is simply “1-2-3.” Almost everyone feels unsure in the beginning — that’s completely normal.
One of the best parts is discovering how all the dances are related. Once you learn the basic concepts, everything starts to connect. An “under arm turn” is just an under arm turn. A box step is a box step. The dances mainly differ in timing and character — the same building blocks used in different ways.
You’ll also learn to move with the rhythm of the music, which is one of the most enjoyable parts of dancing. Muscle memory takes time, so repeating beginner classes is not only normal — it’s one of the smartest things you can do.
The biggest challenge isn’t remembering hundreds of steps. It’s simply showing up consistently and enjoying the journey. Many of our best dancers succeed by mastering just a few patterns really well.
ou’ll naturally move through four stages of learning:
- Unconscious Beginner (blissful ignorance)
- Aware Beginner (feeling awkward but growing)
- Conscious Progress (making visible improvement)
- Natural Flow (it finally feels easy and automatic)
The journey is worth it — and we’re here to support you every step of the way.
It’s easiest to start with what you already like – what type of music do you listen to most?
Some dances are easier to learn than others. NOTE: This does NOT mean you should not learn the dance you want — just that it may be a little more difficult until you have developed movement and partnering skills. See our Dance Recommendations for help.
Ballroom dances can look quite different depending on the style.
American Style (Smooth and Rhythm) tends to be more open and playful. You’ll see couples dancing in closed position as well as open work with one-hand holds, two-hand holds, and under-arm turns. It often feels more social and forgiving for newer dancers.
International Style (Standard and Latin) is generally danced in a more consistent closed frame with closer body contact and stricter technique. It has a cleaner, more elegant or dramatic look depending on the dance.
Many of the same dances exist in both styles (Waltz, Foxtrot, Tango, Cha Cha, Rumba, etc.), but they use different figures, timing, and character.
In the Portland area, both American and International styles are popular at social dances.
For full descriptions and videos of each dance we teach, see our Dance Styles and Recommendations page.
Once your 4-week class series ends, you have several great options:
- Repeat the same level — Many students repeat Beginner or Pre-Intermediate classes multiple times. You’ll pick up new steps, improve your technique, and feel much more confident.
- Move up to the next level when you’re ready.
- Switch to a different dance style.
- Add occasional private lessons to fine-tune specific areas.
Continuing to dance regularly is the best way to improve. Many of our long-time students still repeat beginner and intermediate classes because they keep learning and having fun.
Once your 4-week series ends, you have lots of great options:
- Repeat the same level — This is one of the most popular choices. Many students repeat Beginner or Pre-Intermediate classes several times. You’ll learn new steps, improve your technique, and feel much more confident.
- Move up to the next level when you’re ready.
- Switch to a different dance style.
- Add occasional private lessons to work on specific areas.
Continuing to dance regularly is the key to improvement. Our monthly practicas and socials are excellent places to practice what you’ve learned in a fun, low-pressure setting.
Don’t feel pressure to move up quickly — many of our long-time students still repeat classes because they keep learning and having fun.
Our social dances and practicas are friendly and welcoming. Here’s what you can expect:
- Both men and women can ask someone to dance.
- The common custom is to dance 1 or 2 songs with the same partner, then thank them and switch.
- Travel counter-clockwise around the dance floor (like cars on a racetrack). Faster couples usually stay toward the outside.
- It’s considered good etiquette not to give unasked-for advice during social dancing.
- If you need help finding a partner or an escort to your car, just ask — we’re happy to help!
For full details and current party dates, see our Dance Parties page.
Dance Floor Etiquette
Travel counter-clockwise around the room with advanced dancers toward the outer edge of the room; less advanced dancers closer to the center of the room.
One of the most common customs since the 1500’s is the traditional direction of movement around a dance floor. The floor is visualized as center space and outside circles, like a race track. “Moving” or “traveling” dances such as Waltz, Foxtrot and Tango rotate anti-clockwise around the ballroom on the outside circles. The faster-moving the dance couple the farther to the outside.
Portland has a vibrant and active social dance community!
Once you feel comfortable with the basics, there are many wonderful places to go dancing outside of DanceWell, including other studios, swing dances, blues, salsa, and more.
For our current DanceWell socials and practicas, plus recommendations for other local dance events, venues, and resources, visit our Dance Parties page and our Resources section.
We’re always happy to help you find the right next step for your dancing journey!
Resources for Dancers: Places to go Dancing, Shoes, etc.
Being a good leader is more about clear communication than knowing lots of fancy moves.
- Give your partner a solid, comfortable frame — think “gentle but confident.”
- Lead with your body, not just your arms. Your partner should feel your intention through your center.
- Keep your steps small and controlled, especially when dancing with a newer follower.
- Look where you’re going (not at your feet) to help with floor craft and avoid collisions.
- Smile and have fun! A relaxed, happy leader makes the dance much more enjoyable for your partner.
Remember: Good leading is about making your partner feel safe and comfortable, not showing off.
Good following is about connection, responsiveness, and trust.
- Maintain good posture and a light, responsive frame — stay toned but not stiff.
- Follow your partner’s intention rather than anticipating or back-leading.
- Keep your steps small and controlled, especially with newer leaders.
- Trust the lead while staying balanced and safe.
- Relax, breathe, and enjoy the music — the best followers make the dance feel smooth and enjoyable for both people.
Tech Tips and Troubleshooting
Tips and suggestions for Booking your Dance Classes.
Super easy!
- Click the Sign In or Create an Account button on the website.
- Fill out your information to set up your profile.
Signing Your Waiver
- On Desktop: Scroll to the bottom of the page and click inside the electronic signature box, then sign with your mouse.
- On Mobile: Turn your phone to landscape view, then “finger-sign” right in the box.
After Creating Your Account
If the system redirects you to your Edit Profile page:
- Fill in any missing information (Red Button Questions).
- Fill out your Birthdate for Rewards Points
- Make sure your Waiver is completed and signed.
You’re almost ready to dance!
Two kinds of contact from DanceWell (important to know!):
- Auto Notifications = Automatic system messages (class reminders, booking confirmations, account updates, etc.)
- One-to-One Personal Contact = Direct messages from Linda or the studio staff (personal texts about classes, changes, private lessons, special invitations, etc.)
You’ll want to check BOTH places:
1. Notifications Tab (controls both auto notifications AND one-to-one personal contact) Go to My Profile → Notifications
- Turn ON “Schedule and Reminders” for both Email and SMS (this is the big one!)
- Check “Account Management” as needed
- Turn “News and Updates” on or off depending on how many studio newsletters you’d like
2. Edit Profile Page (mainly for how much news you want) Go to My Profile → Edit Profile Look for the question: “– 5 — HOW OFTEN should NEWS hit your INBOX” (or “Give me ALL THE DANCE SCOOP!”) → Pick how many big updates and party invites you’d like.
Important note: If you turn OFF SMS in the Notifications tab, DanceWell cannot text you at all — this blocks both auto reminders and personal one-to-one messages from the studio.
Quick tip: Do this right after creating your account so you never miss a thing!
Before Booking Your Classes
Getting started with DanceWell Ballroom is simple and fun!
Class Levels
- Level 1: Newcomer / Beginner
- Level 2: Pre-Intermediate
- Level 3: Intermediate
- Level 4: Advanced
All group classes run in 3–4 week series, beginning the first week of every month.
Prepay Deals Want the best rates? Prepay by the last day of the prior month.
Drop-In & Booking Window
- Always peek at the DROP IN SCHEDULE and daily updates before you come.
- Online booking for single classes closes 1 day before the class.
- Greyed-out classes are usually still open — feel free to drop in and pay at the door!
Booking Your Classes
- Head to dancewellballroom.com
- Check the Calendar Download or DROP IN SCHEDULE.
- Use CLASS SEARCH for the best rates and full series, or DROP IN SCHEDULE for quick single-class drop-ins.
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Need to book a class for your partner, spouse, or family member?
No problem — we’ve got you!
Here’s the easy way to do it:
- Add Your Partner – Go into your account and enter their information. Select their relationship to you and list them as “Paid for by” your name.
- Save and Refresh – Click save, then refresh the page.
- Complete Their Profile – Switch to their profile, fill in any missing info, and have them sign the waiver. Refresh again.
- Switch Profiles – On desktop: click your name/photo and choose “Switch Profiles.” On mobile: tap the menu (top left), scroll down, and select “Switch Profile.”
- Book the Class – Once you’re in their profile, book the class just like normal!
Pro tip: Remember to switch back to your own profile after booking so your account stays organized.
Let us know if you need any help — we’re happy to walk you through it!
Still stuck on any step? Just reply here or chat with CAASI — we’re happy to walk you through it.
Making a Separate Purchase
Want to buy gift cards, class series, private lessons, or add money to your account? Easy!
- Log into your account.
- Go to the Store tab.
- Choose a Category to filter options.
- Click the dollar amount to add the item to your cart.
- Review, add your billing details, and complete the order.
How to Add Money to Your Account You can add credit in $50 increments. Just go to the Store, look for “Add Money to Your Account”, pick the amount, and you’re done — the credit appears right away!
Handy notes
- Buying something or adding money is not the same as booking a class.
- Cash payments are always welcome in the studio.
- You can view all your unused purchases and account credit anytime in your Profile Account.
Website or booking software acting funny?
Don’t worry — this usually fixes it fast!
Quick fix if the site won’t load or buttons don’t work Go to your browser’s menu → History → Clear browsing data. Select Cookies and other site data + Cached images and files, then clear.
Allow Cookies (recommended)
- Google Chrome / Microsoft Edge / Mozilla Firefox: Settings → Privacy & Security → Cookies → Turn on “Allow sites to save and read cookie data”.
- Safari (iPhone/iPad): Settings → Safari → Turn OFF “Prevent Cross-Site Tracking” and make sure “Block All Cookies” is off.
Refresh the DanceWell Ballroom page afterward and you should be good to go!
Helpful everyday tips
- Bookmark this site (dancewellballroom.com) so you always come back to the main DanceWell Ballroom site instead of getting stuck in the booking software.
- Most people accidentally bookmark only the WellnessLiving software — come back here anytime to see the full schedule, party themes, visit with CAASI, and more!
Partner / Family Booking (quick recap)
- Add them in your account and mark them as “Paid for by” you.
- Save + refresh.
- Switch to their profile, complete info, and sign waiver.
- Book while in their profile.
- Switch back to your own profile afterward.
Prepay vs Drop-In
Best deal = prepay during the booking process. You can still book paid or unpaid, but prepaying gets you the monthly specials.
Text Notifications
Text STOP / START Text STOP to 503-850-0828 if you want to pause all text messages. Text START to 503-850-0828 to turn them back on.
Still stuck? Just ask CAASI right here on the site or call Linda at 503-241-0460 (landline only — please don’t text this number). We’re happy to help!
Rewards Program
We have a fun, automatic rewards program! You earn points by:
- Taking classes and attending parties
- Making purchases
- Referring friends (using the new “Invite a Friend” button after booking)
- Liking our Facebook pages
- Sharing our monthly Facebook posts
- Leaving a 5-star Google review
- Adding your birthday to your profile
Referring a Friend After you book, look for the “Invite a Friend” button. Share the link with someone new. If they create an account, you earn points. If they make a purchase, you earn even more!
Facebook Rewards
- Like any of our Facebook pages or groups to earn points (1x).
- Share our monthly Facebook posts to earn additional points (max 2x per month).
Make sure you’re logged into your WellnessLiving account when you like or share.
How do I redeem my points? Log into your account and go to My Profile → Rewards. There you can see your current balance and all available rewards.
- Go to My Profile → Rewards tab and redeem a reward.
- Go to the Online Store Party or Appointment Category, add your party or appointment to the shopping cart.
- Choose your reward from the dropdown menu and click Apply.
- Be sure to check the discount box near your purchase, then complete checkout.
**For Parties After redeeming, go to the Booking tab and reserve your spot (it will show as “Complete”).
For Private Appointments Request the appointment. After you receive confirmation, redeem your reward from the Rewards tab, then complete the purchase in the Store → Appointments category.
Super easy and super rewarding! Check your points balance anytime in your Profile.
Classes
- Classes typically run in 4-week series, beginning the first week of each month.
Partner rotation is suggested, but not required.
Feeling unwell? Please take a sick day — no need to attend.
Cancellations
You can cancel via the reminder email/text or through your account → My Schedule.
Classes that do not meet the minimum number of pre-registrations may be cancelled. We do everything we can to keep every class running. If a class ever needs to be cancelled due to low registration, we’ll let you know as soon as possible and make sure you’re taken care of with a credit or alternative option.
Payments & Refunds
- Add your payment or billing information in Profile > Billing, or simply bring cash onsite.
- Unlimited Memberships require a 4-month minimum commitment.
- Missed classes are generally non-refundable unless the class is cancelled by staff.
- Refunds are issued as account credit (viewable in Profile > Billing & Account).
- Lesson package refunds are pro-rated at the full single-lesson rate for any sessions already used.
- Credit card payments include a 3.5% processing fee. ACH payments currently have no fee.
Private Lessons
- Lessons are 50–55 minutes long.
- 24-hour notice is required for cancellations or rescheduling.
Events & Parties
- Please book events online and review the event details for the latest information and any updates.
- Some fieldtrip events are paid directly to the venue rather than to DanceWell.
- Need an escort to your car after an event? Just ask — we’re happy to help!
- We may occasionally use event photos in our online or print materials. Questions or concerns? Please contact Linda directly.
Contact & Notifications
- You’ll receive reminders via email or text. Please whitelist our number: 503-850-0828.
- Manage your notification preferences in Profile > Edit Profile > Notifications.
Medical / Emergency
Policy In the event of an emergency, we may seek immediate medical care. All medical costs are the responsibility of the participant.
You can purchase DanceWell gift cards anytime in our online store. They can be used for group classes, parties, private lessons, and more. 🎁 Buy a Gift Card
How to Buy a Gift Card:
Log into your account in the Client Web App or go through our website.
Go to the Gift Cards section in the online store.
Choose a preset amount or enter a custom amount.
Complete checkout — the gift card can be emailed directly to the recipient.
How to use (Redeem) a Gift Card:
Create a DanceWell Account or log into your account.
- Go to My Profile → Billing & Account (or Account tab).
- Enter the gift card code in the “Redeem Gift Card” box and click Redeem.
- Once redeemed, the balance will be added to your account and can be used automatically at checkout when booking classes or parties.
